Terms of Service Server
Information about the service, network and payment.
TERMS OF SUBSCRIPTION SERVICES SERVER
Conditions of Service Server.
- There is
no minimum contract month for the service server and at least
3 days notice to quit from our service.
- All models
Servers Rackmount Servers, We do not use traditional Branded and
- Traffic in
and out of the server no restrictions :
local / IIX ( Indonesia )
with the ISP server via Ethernet 1 Gbps.
speed between ISPs depending on the policy of each ISP.
B / W International Type 1 / General..
Upload Brust 100 Mbps,
Download Burst 100 Mbps .
is Bandwidth if unused.
- All activities
client to the server via the Internet, visit to IDC only if there
is a problem with the software. see privacy .
- If there
is stock, server ready within +/- 1 (one) hour depending on the
speed of your payment, if you should call the phone status or
Email marketing when the availability of the server.
- All actions
done in Server Client server owners, if we are doing all the risks
borne by the owner of the server.
as long as you use a server problem must pass Panel member account.
- If there
is a problem and must be reinstalled we will do it for you for
free, reinstall the default and default and restore done outside
- Default reinstallation
takes time and request 24 hours before the install.
- Time maximum
payment due date server, if there is a delay of maximum three
(3) days after the due date.
- When the
due date, the Server will be in the "Deactivate" and 3 (three)
days after the due date will Servers We DELETE and transferred
to another CUSTOMERS.
- The server
remains the property of saranaserver.com, customers only rent
by a certain time.
- If the server
in Cancel or not extended, the server deactivated and deleted
one days after the request.
- Server placement
services are only provided to registered CUSTOMER or other users
who have been given the authority by the CUSTOMER is concerned,
and the CUSTOMER must complete server with system security , thus
CUSTOMER willing to be responsible for the confidentiality of
all passwords each including all activities (including but not
limited to the receipt, transmission, and dissemination of information
or files of any kind) in the name of the username and / or IP
address in question and the CUSTOMER is not allowed to buy and
sell on the facility.
entitled to facilities owned SaranaServer.com servers in the server
room IDC ISP to connect directly into the path bandwidth Internet,
direct connection to the backbone of the Internet for 24 hours
every day, dedicated IP addresses , electricity, air conditioning,
Network Point (RJ45 termination) ,. And enjoy the benefits and
advantages obtained through the Internet services are provided
in accordance with the type of service, except at certain times
which have been notified in advance and in case of events as described
in Section 5.
- The termination
of an agreement or a service program between CUSTOMER and other
Third Party shall not automatically decide between CUSTOMER SaranaServer.com
- Request Reserve
IP Addrres beginning of the second month, Saranaserver.com will
register to the ISP and the ISP name corresponding reserve, it
is served on request and only 1 (one) IP as the base server for
- Hire Dedicated
Server service activation on SaranaServer.com will be done after
complete CUSTOMERS Online Form and pay the cost of the subscription
in accordance with the selected service type. And thus the CUSTOMER
is responsible for all information provided to SaranaServer.com.
- If no setup
fee / service activation server is only charged for one (1) time
during the subscription period.
- If the server
is not available as a setup fee initial payment orders server.
- Setup fees
are non-refundable if reservation canceled before or after the
server is set up.
- The subscription
fee charged each month during the subscription period commencing
from the date of server setup and must be paid before the expiration
date of the server.
- If the CUSTOMER
neglect their obligations after the passage of a predetermined
time, then SaranaServer.com entitled to disconnect service until
day 5 after Expired.
- Special customer
CPanel 3 days prior to the expiration expired, if passed will
be expired license and take at least 24 hours to be active again.
- If the CUSTOMER
still neglect their obligations 5 days after expiration predetermined,
then SaranaServer.com entitled to perform DELETE Server on the
day to 7 (seven) after Expired.
- After the
expiry of SaranaServer.com not responsible if a period of five
(5) calendar days after the expiration Server.
- Payment of
fees imposed on Internet service is conducted through bank transfer
addressed to Main Pajar Prosperous .CV at Bank Central Asia (BCA),
or by paying cash at the office SaranaServer.com. All taxes imposed
on total costs charged to the CUSTOMER Internet service, including
if there are other levies imposed outside Internet service fees.
- Any payment
made ??shall be reported to the send proof of payment to the Main
Pajar Sejahtera, which accounts registered CUSTOMER, by facsimile
or e-mail to the Division of Finance to provide information, except
for a certain payment method specified by the Main Pajar Welfare.
- Any changes
to the data and facilities conducted at the request of the CUSTOMER
must be done online to Main Pajar Welfare. Changes in the data
and this facility will be charged an administrative fee in accordance
with applicable regulations.
the provisions regarding the type or other forms of levies beyond
the cost of the Internet and the details of changes to data and
facilities administration fee constantly evolve with changing
government regulations, then it is contained in a separate ketetentuan
which can be viewed on the website SaranaServer.com .
can ask Means Server.com to terminate its service by sending a
statement through Online Post Message in each account and must
be received no later than 30 (thirty) calendar days prior to the
last month subscription.
shall settle all outstanding liabilities, although CUSTOMER declares
unsubscribe or Internet service has been terminated as a result
of a breach SaranaServer.com Subscription Terms and Use of Internet
Rights and Responsibilities Saranaserver.com
for the provision of services to CUSTOMER server according to
the type of services and facilities which further can be seen
on the website SaranaServer.com, and or the attachment of these
Terms and Conditions, where the attachment is an integral and
- For services
provided SaranaServer.com Server to CUSTOMER, then SaranaServer.com
entitled to a payment charged to the CUSTOMER according to the
type of the selected server CUSTOMERS.
responsible to keep confidential all information data as registered
by CUSTOMER, except for the benefit of the Indonesian National
Police investigation or other circumstances which have been governed
by the applicable laws of the jurisdiction of Indonesia.
reserve the right to perform scheduled maintenance or action /
other activities as may be necessary to improve the quality of
service as well as for internal security. Scheduled maintenance
will be notified via the website saranaServer.com and ISP websites
and e-mail default CUSTOMER later than 7 (seven ) calendar days
prior to the date of implementation.
reserves the right to make improvements Router or Server Hardware
support outside of scheduled maintenance if necessary without
advance notice to the client.
- For now SaranaServer.com
perform hardware repair requests, reinstall the server in the
hours 9:30 to 17:00.
- For replacement
of hardware between 4-48 Hours, If it exceeds 48 hours then after
the next 24 hours to get Refund Client server 1 day rental fee.
- If within
10 days s / d 30 day repair Hardware Client does not get it waived
payment for 1 month.
and The ISP has the right to disconnect for a while in a state
of emergency and urgent that can harm SaranaServer.com or CUSTOMER,
and we inform it on the website SaranaServer.com
eligible to apply changes in the types of services or facilities.
This change will be charged an administrative fee in accordance
with the changes being applied CUSTOMERS.
and sanctions For Customers
- In order
to maintain the comfort and security of the Internet, the CUSTOMER
is forbidden to perform actions that could harm any party, including
but not limited to :
or destroy a network or computer system of any party.
or sending e-mails continuously with no other responsible.
, or actions destroy a network or computer that then aim to
make profits by way of unlawful (leading into a cracker ).
, or send an e-mail very much, resulting in over quota and
the server can not respond, where these actions can result
in losses of an e-mail to other critical.
, or abusing the address e-mail or IP address by others, resulting
in protests from the owner of the e-mail the other,
, or send an e-mail that contains tricks, scare, promising
e-mail headers or other methods used for the purpose of falsifying
- IRC port
usage is not allowed, to another port that is not normal you
can ask to support saranaserver.com.
of intellectual property rights.
that violate the norms of decency, pornography, gambling,
threats, slanderous, hateful, violating the code of ethics
of law, terrorism, disturbing the comfort of other users on
the server, the action against the rules, or laws applicable
in the territory of the Republic of Indonesia and International
using an Internet service.
obliged to comply with all the rules / laws that apply to each
server, usenet / newsgroup , or Network or any computer system
that is accessed by using the Internet service provided SaranaServer.com.
- If at a later
SaranaServer.com received a complaint from a third party can prove
that the CUSTOMER has done a disservice parties concerned, it
is entitled to notify SaranaServer.com CUSTOMER identity to the
Indonesian National Police in accordance with the legal provisions
in force in the territory of Indonesia.
reserves the right to suspend or terminate the Internet service
in the state:
negligence in paying the costs imposed on Internet service
according to a predetermined payment procedures,
violation of the prohibitions of use of Internet services
that are set in this provision,
declares to unsubscribe.
and termination of Internet services, not waive CUSTOMER to settle
all outstanding obligations.
understands and is willing to bear all the risks and damages of
any kind incurred as a result, directly or indirectly, the use
or the inability Internet service provided SaranaServer.com.
and The ISP is not responsible for the quality of the Internet
connection is provided in connection with telecommunications facilities,
computers and equipment necessary to use the Internet service,
or interference with the Internet backbone , and other events
not responsible for any connection failures caused by infrastructure
that connects to the server SaranaServer.com CUSTOMERS.
not responsible for the loss, or failure in the provision of Internet
services, in connection with events that occurred beyond the capability
SaranaServer.com and Party ISP as the Internet service provider,
natural disasters, fire, sabotage, war, riot , changes in circumstances
caused by regulations or laws applicable in the jurisdiction of
the Republic of Indonesia.
not responsible for the data in server due to software bugs, hardware
and other damage or ignorance Hacker / Cracker penetrate your
- In any event
SaranaServer.com not responsible for damages of any kind suffered
by the CUSTOMER or any other third parties, including but not
limited to lost opportunities for profit, loss of information,
which is caused by things that have been described in paragraph
2, 3 , 4 and 5 above when using an Internet service or due to
execution of scheduled maintenance or not.
due to violation of article "Prohibition and Penalties For Customers"
is the responsibility of the tenant server and frees SaranaServer.com/perusahan
of data or not the arrival of email / data from / to the server
is the responsibility of the CUSTOMER.
is entitled to a rebate of 1% (one percent) of the cost of the
subscription in the event of down time in connection backbone
ISP. These pieces are accumulated for every 24 hours in a row
and is given only on the cost of the subscription in the event
of downtime . This piece does not apply to the events referred
to in Article "Restrictions Responsibility".
exempt from subscription fees in the event of down time in connection
backbone ISPs for 14 (fourteen) days in a row. The fee waiver
applies only to the cost of the subscription time of down time,
and does not apply to the events referred to in Article Limitations
not responsible for the refund to the CUSTOMER for the excess
funds received SaranaServer.com due to improper payments made
by the CUSTOMER. Excess funds will be calculated on the bill next
month or can be transferred to other SaranaServer.com CUSTOMER.
In the event that payment errors totaled enough material, it can
be resolved on the basis of agreement of both parties.
- Except by
due to the above reasons, all the funds that have been paid by
the CUSTOMER can not be taken back.
- The content
and implementation of the provisions of this subscription is subject
to the laws and regulations applicable in the jurisdiction of
the Republic of Indonesia.
is responsible for the accuracy of the information given to SaranaServer.com
as the online form or the other form, and any consequences arising
from the non-compliance of laws and regulations that apply and
the provisions SaranaServer.com, the responsibility of the CUSTOMER.
- This provision
is made in Indonesian and as a reference of disputes.
- Any dispute
arising between the CUSTOMER and SaranaServer.com be resolved
by consensus between the two parties without the involvement of
any third parties who have no direct interest.
- If the CUSTOMER
and SaranaServer.com can not resolve the dispute amicably, the
CUSTOMER and SaranaServer.com agreed to settle disputes through
an Arbitration Institute according to applicable regulations in
CUSTOMER have read,
understood, and committed themselves to this rule during registration
Dedicated Servers or Colocation.
reserves the right to change part or the whole content of the provisions
of this subscription. Likewise, customers are entitled to disagree
on these changes to resign as a customer.